FREQUENTLY ASKED QUESTIONS
STORAGE
Q: How long can I store the cakes for?
A: Cakes can be refrigerated overnight for next day celebrations. We recommend you cling wrap the box to prevent the frosting from drying out. You can refrigerate the cake for up to 3 days (including order day) and freeze up to 1 month from order day.
Q: How long can I keep the cookies for?
A: PB & Oat cookies can last up to 1 month while coconut cookies can last up to 2 weeks. Store in air-tight jars or containers in a cool, dry place.
Q: How do I store meals?
A: You can freeze our dog meals for up to 3 months from manufacture date. All meals are prepared fresh unless stated otherwise.
INGREDIENTS
Q: What are your bakes made of?
A: You can view our full ingredients here or scroll down to the bottom of the page of your selected bakes to find an ingredients list tab.
Q: Can humans eat dog cakes?
A: Yes! We use human-grade ingredients to derive a 100% pet-safe bakes for both you and your pets to enjoy (although humans may find the cakes bland without salt and sugar)!
Q: My dog is allergic to an ingredient, can I custom a cake?
A: Yes, you can select “CUSTOM MY CAKE” upon checking out and choose a replacement ingredient for your pet. If you cannot find one, you can reach out to us for a solution (charges may apply).
DELIVERY & PICKUP
Q: What are your delivery timings like?
A: We offer concessionary delivery rates for customers who are able to receive their orders between 10am and 6pm. You can prioritise your deliveries at $3 surcharge for guaranteed delivery before 2pm. Weekend orders do carry a $3 peak fee.
Q: Can I get my cakes at a fixed time?
A: No, but you can select a pick up time slot and arrange your own courier.
Q: Will you call me before delivery?
A: Our system will send you an en-route message when your order has left our kitchen or has been dispatched.
Q: Help! My cake is damaged!
A: Fret not! Our emergency response team can assist to replace the cake for you within the next 2 hours. Kindly inform our ops team at 8800 0650 upon receipt of damaged goods.
Q: Can I arrange a motorcycle pickup?
A: We highly recommend all cakes to go by the way of car or van service given that most logistics companies do not insure you on any damaged goods during delivery. We will NOT dispatch any cakes via motorcycle if delivery is arranged by us.